Burpee Reviews

good job always helping with all my gardening concerns

Easy to order seeds. Well known products. Exactly what I needed.

Very easy to order. Great products by far

I ordered 6 live plants on 5/13/21, they were planned to ship on 5/17 due to the zone I live in. I received 5 of 6 plants in my order on 6/2/21. The cilantro and parsley were almost completely dead and the basil had been damaged with the biggest stalk broken in half. I called customer service on 6/3/21 to notify them of the error and need for a refund. They stated that I should send pictures online to their website and that they would issue the refund since they were having issues with their system. I called again Tuesday June 8th to get an update on the status of the refund and they said that they were still having issues with their system but I "should" be receiving an update on it within 2-3 weeks. I have already purchased replacement plants since mine were all dead. I asked to speak to a supervisor that refused to offer any type of credit toward another product and that there was nothing else they could do. I understand at times systems can go down but in this instance they refuse to provide a credit for another product or any clear indication of when my refund issue will be resolved.

This company is incompetent and I do not recommend ordering plants online to be shipped, they obviously don't know how to properly ship live plants or care if you receive them in good quality or not

It didn’t shop to Hawaii and it was out of stock most of the time.

All is fine, but a little hard to find where to edit the order. Great company, looking forward to receiving my purchase.

Burpee uses massive amounts of rigid plastic to ship plants. Other vendors avoid plastic and the plants arrive in good shape. I will not purchase plants from Burpee until they replace their plastic shipping material.

Plants arrived in one piece thank goodness, because the box was ripped open when I received it. Shipping took much longer than stated.

If they cared about our opinion they'd actually put some seeds in the packets. 13 tomato seeds - Three grew. Two fizzled out early. All my own seeds are strong & happy.

I recently ordered watermelon coleus from Burpee.com. These are supposed to be lime green and pink in color. They are a darker green and red. I ordered from burpee b/c I couldn't find this variety locally. I left an honest review stating just this…healthy plants but wrong color and not like the pictures. They have refused to publish the review. There was no foul language or anything else…just an honest review that they refuse to publish. This seems sketchy and dishonest.
I have called and spoken to a CS rep and they are supposed to look in to why the colors are different, possibly a refund, and the refusal to publish the review. Will update if there is any resolution.

I ordered 6 perennials on Feb 4th this year. Estimated time to process and ship the order was 2-3 weeks. After a month, I received an email that said orders were delayed and would be on the way shortly. The a month later, the beginning of April, I received another email that said they were really sorry, delays were unavoidable, but they were committed to getting ALL orders out by 4/20/2021. I called today, 4/21, to confirm that my order had shipped. Nope. Not only did it not ship, but the rep had zero idea what happened with my order. He had no explanation as to why it hadn't shipped. He couldn't tell me when it would ship. But he suggested canceling my original order and placing a new one. He would bill me, again, and give a refund for the first order. That refund would take 7-10 business days, but of course the charge for the new order would happen now. I said thanks but no thanks. I still would have had no idea when my plants would arrive. So I got off the phone. I checked my email and opened a brand new email from Burpees thanking me for placing a new order! To my chagrin he had not only cancelled my old order, but also took the liberty of PLACING A NEW ORDER AND BILL MY ON-RECORD CREDIT CARD WITHOUT MY AUTHORIZATION! ATTN Burpees management... that is fraud! Fortunately for me Visa has a robust fraud division. I hope you can explain better to the fraud investigator than you did to me. My family has been buying from Burpees since I was a kid. That came to a crashing end today.

Ordered March 8. Still no updates on my order.